Our Policies

Privacy Policy

Maddox Roadside Rescue & Towing LLC ("we", "us", or "our") operates https://maddoxroadsiderescue.com (the "Site"). This page outlines the policies we follow regarding the collection, use, and disclosure of Personal Information we receive from users of the Site.

By using the Site, you consent to the collection and use of information in accordance with this policy. Maddox Roadside Rescue & Towing LLC may update this Privacy Policy periodically. Any changes will be posted on this page, and you will be notified of these changes by the updated date at the bottom of the policy. You are advised to review this Privacy Policy periodically for any changes.

Information Collection And Use

While using our Site, we may ask you to provide certain personally identifiable information that can be used to contact or identify you. This information may include, but is not limited to, your name, email address, and phone number ("Personal Information"). We use this information solely to provide and improve our services. Your Personal Information’s security is important to us, but please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Log Data

As is common with many website operators, we collect information that your browser sends whenever you visit our Site ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
Cookies are small files with a small amount of data that may include an anonymous unique identifier. These cookies are sent to your browser from a website and stored on your computer's hard drive. Like many sites, we use cookies to collect information to improve user experience. You can set your browser to refuse all cookies or notify you when a cookie is being sent. However, if you do not accept cookies, some portions of our Site may not function properly.

Refund Policy

At Maddox Roadside Rescue & Towing LLC, we are dedicated to providing quality services and ensuring that our customers receive the best assistance possible in their time of need. We strive for excellence in all that we do, and our goal is to offer reliable and timely roadside assistance. However, it’s important to clarify our policy regarding refunds and warranties to avoid any misunderstandings.

No Refunds on Services Provided

Once our services have been rendered, we unfortunately cannot offer refunds. This includes, but is not limited to, tire changes, jumpstart services, fuel delivery, lockout assistance, and any other roadside service provided by Maddox Roadside Rescue & Towing LLC. By utilizing our services, you acknowledge and agree that all payments made for services rendered are final.

No Refunds or Warranties on Used Tires

While we offer both new and used tires to ensure flexibility and affordability for our customers, we would like to note that all used tires are sold as-is. As with any used product, we cannot offer refunds, exchanges, or warranties on any used tires provided by us. Our team carefully inspects all used tires for safety and quality, but due to the nature of used products, we cannot guarantee their longevity beyond installation.

Limitation of Liability

At Maddox Roadside Rescue & Towing LLC, we take great care to ensure that our services are performed in a professional and safe manner. However, please be aware that we do not accept responsibility or liability for any damages that may occur to your vehicle, property, or possessions during the course of our services. While we make every effort to perform our work carefully and correctly, we cannot assume responsibility for unforeseen circumstances or accidents that may occur during or after the service has been completed.

We encourage our customers to review their vehicles’ condition prior to receiving our services to ensure the best possible outcome. By requesting our services, you acknowledge and agree that Maddox Roadside Rescue & Towing LLC is not liable for any damage, loss, or injury that may arise in the course of service provision.